This privacy policy has been compiled to better serve those who are concerned with how their Personally Identifiable Information (PII) is being used online. PII, as described in U.S. privacy law and information security standards, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.
Please read this Privacy Policy carefully to gain a clear understanding of how we collect, use, protect, and otherwise handle your information in accordance with this website and applicable law.
What Personal Information Do We Collect?
When visiting or interacting with our website, submitting a form, or communicating with us, you may be asked to provide information such as:
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Name
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Email address
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Phone number
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Other information relevant to your inquiry or services requested
How Do We Use Your Information?
We may use the information we collect from you in the following ways:
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To personalize your experience and deliver content relevant to your interests
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To improve our website and services
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To respond to inquiries, requests, or communications
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To administer surveys or other site features
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To send periodic emails related to services, updates, or administrative matters
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To follow up after correspondence via email, phone, or other communication channels
How Do We Protect Your Information?
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We do not request or store credit card information through this website
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We use regular malware scanning and reasonable administrative, technical, and physical safeguards
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Access to personal and health-related information is restricted to authorized personnel only
Protected health information (PHI), when applicable, is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and Texas Health & Safety Code Chapter 181.
Cookies
Cookies are small files transferred to your device through your web browser (if permitted) that allow systems to recognize your browser and remember certain information.
We use cookies to:
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Compile aggregate data about site traffic and interactions
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Improve website functionality and user experience
Trusted third-party services may assist with this tracking.
You may choose to disable cookies through your browser settings. Disabling cookies may affect some site functionality.
Third-Party Disclosure
We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties except as required by law.
Third-Party Links
We do not include or offer third-party products or services directly on this website.
Sharing of Personal Information
We do not share, sell, or disclose your personal information or mobile opt-in data to third parties without your explicit consent, except where required by law.
Mobile information will not be shared with or sold to third parties or affiliates for marketing or promotional purposes.
Text Messaging & Mobile Communications
Opting Out of Text Messages
You may opt out of receiving text messages from Alamo Ranch Counseling & Wellness at any time by replying “STOP” to any message.
Consent and Opt-In
By providing your phone number and opting in, you consent to the collection and use of your information as described in this policy. You will be informed of the nature of messages you may receive.
Google Advertising & Analytics
We may use Google services such as Google Analytics and Google AdSense.
Google uses cookies to serve ads and analyze site usage. Users may opt out of Google’s use of cookies by visiting Google Ad Settings or using the Google Analytics Opt-Out Browser Add-On.
We have implemented:
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Demographics and Interests Reporting
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First-party and third-party cookies for aggregate analytics only
Do Not Track Signals
Our website honors browser Do Not Track (DNT) signals when enabled.
Children’s Privacy (COPPA)
This website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
Data Breach Notification
In the event of a data breach involving personal information, affected individuals will be notified in accordance with applicable state and federal law.
CAN-SPAM Act Compliance
We collect email addresses to respond to inquiries and provide information.
In compliance with CAN-SPAM:
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We do not use false or misleading subject lines
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We identify promotional messages where applicable
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We include our physical business address
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We honor opt-out and unsubscribe requests promptly
To unsubscribe from future emails, contact hello@alamoranchcounseling.com.
Patient Rights & Texas Law (HB 4224 Notice)
In accordance with House Bill 4224 (89th Regular Session) and Texas Health & Safety Code §181.105, consumers have the right to:
Alamo Ranch Counseling & Wellness is committed to protecting your privacy and respecting your rights as a healthcare consumer.
In accordance with Texas Health & Safety Code §181.105, as amended by House Bill 4224 (89th Regular Session), the information below explains how you may access your health records, contact the appropriate Texas oversight authority, and file a consumer complaint.
Review our Patient Rights & Health Records page for more information.
Requesting Your Health Care Records
You have the right to request access to your health care records.
How to submit a request:
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Submit a written request (by the client or a legally authorized representative).
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Include:
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Full legal name
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Date of birth
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Description of the records requested
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Preferred method of delivery
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Signature and date
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Submit requests to: records@alamoranchcounseling.com
Alamo Ranch Counseling & Wellness, PLLC
Attn: Records Request
11220 W Loop 1604 N, Building 1, Suite 119
San Antonio, TX 78254
Requests are processed in accordance with applicable state and federal law. Reasonable fees may apply as permitted by law.
Contacting Us
If you have questions regarding this Privacy Policy, you may contact us at:
Alamo Ranch Counseling & Wellness
11220 W Loop 1604 N, Building 1, Suite 119
San Antonio, TX 78254
Phone: (210) 570-2060
Fax: (210) 571-1810
Email: hello@alamoranchcounseling.com